If you are a member of the Patient Group but have not provided us with your email address, or you have changed your physical address,  you can update your details by clicking here
  To add your email address to the Keep in Touch database - click here
Welcome to the Website of the Davenport House Patient Group
The Davenport House Patient Participation Group (more commonly known as ‘the PPG’ or ‘Patient Group’) was formed in 1993.  The objectives of the Patient Group are:

To influence the future policies and decisions of the practice.

To improve the quality of services offered to patients of the practice.

To improve communication and understanding between the doctors and members of the practice staff on the one hand and the  patients of the practice on the other.

For more information please click here.

To go to the Surgery website.

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About the Patient Group
Joining the Patient Group
Joining the Patient Group

Click here for an application form.

If you are a member but have not provided us with your email address you can do so here.

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Keep In Touch
Keep In Touch

If you would like to be Kept In Touch with Davenport House Surgery and The Patient Group click below.

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Latest News
Care Quality Commission

The CQC report on Davenport House surgery can be downloaded by clicking here.
Surgery Booklet

Click here to download the Suregery information booklet.
Patient Group Newsletter
Patient Group Newsletter

The Summer 2017 edition of our newsletter will soon be distributed to Members.

If you do not receive a copy in the near future or would like to comment on any article or suggest a topic for a future article, please email the membership secretary.

Education Meetings
Education Meetings

For more information

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Surgery Snippets
Shannon Peacock, Practice Manager
It has now been 6 months since the CQC inspection at Davenport House.  During this time, the Practice has been working hard to respond to points noted in the CQC report published in February 2017.  I therefore thought an update for our patients on action taken would be timely and welcome.

The following points are raised on page 2 of the full published CQC report, which can be found at www.cqc.org.uk

Ensure that all staff are aware of who the safeguarding and infection control leads are.

Our Safeguarding Lead at the surgery is Dr Charitha Thenuwara, and our Infection Control Lead is Practice Nurse Mary Ibbotson.  All staff have undertaken both Safeguarding Adults and Safeguarding Children level 2 or 3 in the last 6 months.

Ensure that all actions taken in relation to the monitoring and review of patients prescribed Warfarin are recorded on the Practice’s own patient record system. 

Patients who are on warfarin routinely attend the Warfarin Clinic at Harpenden Memorial Hospital for monitoring of their “clotting time” and modification of their medication if required. Every 6 months, the clinic alerts the GPs to patients for whom the “clotting time” is not as controlled as is clinically desired. These patients are invited to come in and speak to their GP about a change of medication to a new class of drug known as NOAC.

Take steps to ensure that hot water temperatures at the Practice are kept within the required levels.

Our Health & Safety Representative has undergone further training in relation to legionella testing and recording, which has been implemented.  Following the inspection, the Surgery arranged to service the water system which included checking all water temperatures. throughout the building and replacing a number of cartridges.  Weekly and monthly testing continues.

Ensure that all staff employed are supported by receiving appropriate supervision and appraisal.

The Practice has a Supervision and Appraisal policy which provides a supportive framework in which staff are supervised, developed and training needs identified.

Ensure that the Practice’s documented policy on patient consent refers to the process involved in obtaining consent from both children and adults.

The Practice policy has been updated and discussed with clinical staff. The policy is fully compliant with the latest NHS guidance.

Ensure that eligible patients aged 40 to 74 years are invited to receive a NHS health check.

Our Healthcare Assistant, Karen, has been trained to carry out these checks with patients. We are inviting a few patients each week to book an appointment and are also advertising the service on our website so that patients can request an appointment.

Continue to identify and support carers in its patient population.

Caroline, our carers champion, continues to promote local services and signpost one off events via our Carers Board in Surgery. All staff are encouraged to help patients identify themselves as carers and consider referral to Carers in Herts.  Carers who are known to the Practice have recently been invited to attend an appointment with a Practice nurse to consider their own health needs. We are actively looking at the feedback from patients who have attended to see how we can better support this patient group.

Continue to take steps to ensure that in future National GP Patient Surveys the Practice’s areas of below local and national average performance are monitored and improved, including access to appointments.

The Practice has worked hard to address the points highlighted by both our patients and within the latest National GP Patient Survey published July 2016.

We have increased our number of receptionists to address the difficulties in getting through to the Surgery by phone, and we have also added capacity at the busiest times of the day i.e 8.10am - 10.30am.

We have also implemented a new appointment system offering more flexibility by way of same day, 3 days ahead, 1 week ahead and 2 weeks ahead appointment availability.  Although getting an appointment with your GP can still be a challenge at times, this is more reflective of the current climate within the NHS and the subsequent unavoidable pressures on our GPs’ time and availability.  Patient feedback suggests that there has been a definate improvement in appointment availability within the Practice and we will continue to monitor and review this in order continuously to improve our service to our patients.

Feedback via NHS choices also suggested a training need within our reception team.  The Practice proactively sought the services of 2 specialist training consultants specialising in GP Practice Training, who recently delivered Customer Care Training to our entire team of receptionists.  I am very open to hearing both positive and negative feedback from our patients following this training and would encourage any patient wishing to give feedback to email me at shannon.davies@nhs.net

New GP Update

Sadly, our salaried GP Dr Amanda Allen will be leaving Davenport House at the end of her contract in June.  Dr Allen has been a welcome addition to the Practice over the last 12 months and has provided excellent care to her patients.  We will be sad to see her go and wish her all the best for the future.

I am however excited to let you know that Dr Lauren Coupe will be joining the Davenport team as a permanent salaried GP from August. The Practice has responded to the increased need for capacity by employing Dr Coupe for 6 sessions per week, replacing Dr Allen who provided 4 sessions per week.  I am sure that further information regarding Dr Coupe and her arrival at Davenport House will be shared in the Autumn Newsletter!
Have Your Say
Have Your Say

The Patient Group offers its members a stimulating programme of health related talks and discussions at Rothamsted and the Surgery; the talks are well received but on occasions have been poorly attended. Have you been to a talk recently and, if not, what might encourage you to attend?

Please email the committee member responsible for Education, Sheila Uppington, with your comments.

For comments about the PPG in general please email the Chairman

Read more
Useful Links
Useful Links

Formed in 1978, the National Association for Patient Participation promotes and supports patient participation in primary care.

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