© 2017 Davenport House PPG
Welcome to the Website of the Davenport House Patient Group
Please click here for more information.
The Davenport House Patient Participation Group (more commonly known as ‘the PPG’ or ‘Patient Group’) was formed in 1993. The objectives of the Patient Group are:
To influence the future policies and decisions of the practice.
To improve the quality of services offered to patients of the practice.
To improve communication and understanding between the doctors and members of the practice staff on the one hand and the patients of the practice on the other.
For more information please click here.
It’s been a busy few months at the Surgery, with the Flu Vaccination Season in full flow and the onset of winter ailments starting to make an appearance!
You may have seen that Davenport House underwent inspection by the Care Quality Commission on Wednesday 19 October.
The Practice was visited by a team of inspectors, whose purpose was to establish how the Practice is performing and produce a rating that is published to help inform patient choice. The inspectors looked at evidence to support 5 key lines of enquiry in order to establish if the Practice is:
Safe - Patients and staff are protected from abuse and avoidable harm.
Effective - Care treatment and support provided by the Practice achieve good outcomes, help to maintain quality of life and are based on best available evidence.
Caring- The staff involve and treat patients with compassion, kindness, dignity and respect.
Responsive - The Practice is organised to meet patient needs.
Well Led - The leadership, management and governance of the Practice ensure that it is providing high-quality care based on individual need and encourages innovation and learning and promotes a culture that is open and fair.
Initial feedback following the inspection was positive. However we now await publication of the final report which may take a number of months. If you would like to know more about the inspection process, please visit www.cqc.org.uk
The Surgery is sad to be saying goodbye to one of our long-standing receptionists, Denise. After 8 years at Davenport House, Denise is leaving for sunnier climates mid-November and we would like to wish her bon voyage!
We are, however, delighted to welcome two new additions to the Davenport Team, our new receptionists Hannah and Julie. They will be bringing increased capacity to the reception team and will enable us to be more responsive to the ever increasing volume of telephone calls received by the Surgery.
To add your email address to the Keep in Touch database - click here
Shannon Peacock, Practice Manager
If you are a member of the Patient Group but have not provided us with your email address you can do so here
Patient Group Newsletter
The Spring 2017 edition of our newsletter will soon be distributed to Members.
If you do not receive a copy in the near future or would like to comment on any article or suggest a topic for a future article, please email the newsletter editor.
Clinical Commissioning Groups
Click here to see a brief overview of these new organisations prepared by The Harpenden Society
Have Your Say
The Patient Group offers its members a stimulating programme of health related talks and discussions at Rothamsted and the Surgery; the talks are well received but on occasions have been poorly attended. Have you been to a talk recently and, if not, what might encourage you to attend?
Please email the committee member responsible for Education, Sheila Uppington, with your comments.
For comments about the PPG in general please email the Chairman.
Formed in 1978, the National Association for Patient Participation promotes and supports patient participation in primary care.
AGM Monday 6th March
Emergency health services across Hertfordshire are experiencing major pressures this week.
Accident and Emergency departments are being stretched by the number of patients arriving at their doors, as is the ambulance service.
The situation is so serious that health bosses and the most senior doctors in Hertfordshire have united to deliver a hard-hitting message to the public:
Dr Vipul Parbat, urgent care lead GP for Herts Valleys Clinical Commissioning Group (CCG) said,
“The Accident and Emergency departments at our hospitals only have the capacity to treat people who have serious, life-threatening or dangerous conditions. Ambulances should only be called in genuine emergencies. If you use emergency services incorrectly you are risking the lives of others and won’t get the best treatment for your illness.
“If you come to A&E in Hertfordshire with a minor health complaint, your care will not be a priority and you may be sent away to visit a GP or pharmacist. If you call 999 for an ambulance and your life is not at risk, you may be endangering the life of another person in desperate need of emergency care.
“People who do come to A&E with a minor condition or illness will all face extremely long waits.
“So the best thing to do if you are feeling unwell and are not sure of the right service to help you is to call 111. The NHS 111 service will give you advice on the service best placed to meet your needs. That could be a pharmacy, GP surgery, minor injuries unit or urgent care centre and they will tell you the nearest one to where you are.”
“Do not attend our hospitals with common winter illnesses, such as chest infections, coughs and colds, diarrhoea or vomiting. Our hospitals are under extreme pressure which is why it’s vital that everyone understands the urgency of the situation and what you can do to protect our essential hospital services this winter.”
Other excellent services that will help – including some that provide instant access if you, a family member or a friend feel ill:
You can also get the most up to date information on local health services by following local NHS organisations on social media - @HVCCG, @WestHertsNHS
Care Quality Commission
The CQC report on Davenport House surgery can be downloaded by clicking here.