© 2017 Davenport House PPG
Welcome to the Website of the Davenport House Patient Group
About the Patient/Practice Newsletter
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The Davenport House Patient Participation Group (more commonly known as ‘the PPG’ or ‘Patient Group’) was formed in 1993. The objectives of the Patient Group are:
To influence the future policies and decisions of the practice.
To improve the quality of services offered to patients of the practice.
To improve communication and understanding between the doctors and members of the practice staff on the one hand and the patients of the practice on the other.
For more information please click here.
You will probably be aware that Davenport House Surgery was inspected by the Care Quality Commission back in October 2016. We have now received our long awaited inspection report which I have summarised below.
When carrying out an inspection, the inspection team ask five questions of all regulated care services. CQC have these questions at the heart of the way that they regulate services and help inspectors to focus on the things that matter to people and to establish the quality of service provision:
Each of the five key questions is broken down into a further set of questions. They are called key lines of enquiry. When CQC carry out inspections, they use these to help decide what they need to focus on. For example, the inspection team might look at how risks are identified and managed to help them understand whether a service is safe.
Services are then given a rating, which can help you to compare services and make choices about your care. There are four ratings that are given to health & social care services as follows:
Outstanding The service is performing exceptionally well
Good The service is performing well and meeting the expectations of CQC
Requires Improvement The service isn’t performing as well as it should and CQC has told the service how it must improve
Inadequate The service is performing badly and CQC has taken action against the person or organisation that runs it
I am delighted to advise that the ratings for Davenport House Surgery are as follows:
Well Led Good
I would also like to take this opportunity to thank all of the staff, patients and PPG members who helped us to prepare both for the inspection and also made themselves available on inspection day to answer questions/provide evidence. Well done and thank you!
The full report has been published on the CQC website and you can find it here: www.cqc.org.uk
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Shannon Peacock, Practice Manager
If you are a member of the Patient Group but have not provided us with your email address you can do so here
Patient Group Newsletter
The Spring 2017 edition of our newsletter will soon be distributed to Members.
If you do not receive a copy in the near future or would like to comment on any article or suggest a topic for a future article, please email the newsletter editor.
Clinical Commissioning Groups
Click here to see a brief overview of these new organisations prepared by The Harpenden Society
Have Your Say
The Patient Group offers its members a stimulating programme of health related talks and discussions at Rothamsted and the Surgery; the talks are well received but on occasions have been poorly attended. Have you been to a talk recently and, if not, what might encourage you to attend?
Please email the committee member responsible for Education, Sheila Uppington, with your comments.
For comments about the PPG in general please email the Chairman.
Formed in 1978, the National Association for Patient Participation promotes and supports patient participation in primary care.
Emergency health services across Hertfordshire are experiencing major pressures this week.
Accident and Emergency departments are being stretched by the number of patients arriving at their doors, as is the ambulance service.
The situation is so serious that health bosses and the most senior doctors in Hertfordshire have united to deliver a hard-hitting message to the public:
Dr Vipul Parbat, urgent care lead GP for Herts Valleys Clinical Commissioning Group (CCG) said,
“The Accident and Emergency departments at our hospitals only have the capacity to treat people who have serious, life-threatening or dangerous conditions. Ambulances should only be called in genuine emergencies. If you use emergency services incorrectly you are risking the lives of others and won’t get the best treatment for your illness.
“If you come to A&E in Hertfordshire with a minor health complaint, your care will not be a priority and you may be sent away to visit a GP or pharmacist. If you call 999 for an ambulance and your life is not at risk, you may be endangering the life of another person in desperate need of emergency care.
“People who do come to A&E with a minor condition or illness will all face extremely long waits.
“So the best thing to do if you are feeling unwell and are not sure of the right service to help you is to call 111. The NHS 111 service will give you advice on the service best placed to meet your needs. That could be a pharmacy, GP surgery, minor injuries unit or urgent care centre and they will tell you the nearest one to where you are.”
“Do not attend our hospitals with common winter illnesses, such as chest infections, coughs and colds, diarrhoea or vomiting. Our hospitals are under extreme pressure which is why it’s vital that everyone understands the urgency of the situation and what you can do to protect our essential hospital services this winter.”
Other excellent services that will help – including some that provide instant access if you, a family member or a friend feel ill:
You can also get the most up to date information on local health services by following local NHS organisations on social media - @HVCCG, @WestHertsNHS
Care Quality Commission
The CQC report on Davenport House surgery can be downloaded by clicking here.